The messaging platform, which has nearly 500 million users (according to third-party data) in the country, received 666 complaint reports in September in India, and the records “actioned” were 23.

“In accordance with the IT Rules 2021, we’ve published our report for the month of September 2022. This user-safety report contains details of the user complaints received and the corresponding action taken by WhatsApp, as well as WhatsApp’s own preventive actions to combat abuse on our platform,” a company spokesperson said in a statement.

The platform banned over 23 lakh bad accounts in India in August.

Under the upgraded IT Rules 2021, major digital and social media platforms, with in excess of five million users, have to publish monthly compliance reports.

Meanwhile, in a major push towards an open, safe, trusted and accountable Internet, the Ministry of Electronics and IT has notified some amendments aimed at protecting the rights of “Digital Nagriks”.

Currently, social media intermediaries are only required to inform users about not uploading certain categories of harmful/unlawful content.

The amendments impose a legal obligation on intermediaries to take reasonable efforts to prevent users from uploading such content.

Union Minister Rajeev Chandrasekhar said that protection of constitutional rights of the Indian citizens is a must.

The amendments were notified after the Ministry followed an exhaustive public consultation process involving all stakeholders.

The new provisions will ensure that the intermediary’s obligation is not a mere formality.

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